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StoresOnline has spent over a decade on the front line of the global entrepreneurial ecommerce explosion. The Internet leveled the playing field, lowered the barrier to entry for new businesses and elevated entrepreneurs’ vision of what they could achieve. The Internet gave entrepreneurs a way to get their products and services online and out into the global marketplace. As the leading provider of online tools and training for entrepreneurs and small businesses, StoresOnline is proud of the part we have played in supporting the 21st century entrepreneurial revolution.
Carl Schramm, President of the prestigious Kauffman stated, “The innovation of the internet is perhaps the single event that made the American economy truly entrepreneurial. The internet continuously exposes the nation to innovation and creativity, and allows new products and services to be developed at unprecedented rates.” StoresOnline continues to see how true this statement is every day.
As entrepreneurs scramble to get online they often encounter “hit-and-run” website programmers who charge thousands to tens of thousands of dollars to create a website, and then disappear. StoresOnline saw how this kept many small businesses and entrepreneurs on the sideline of the ecommerce revolution.
StoresOnline indentified this need and created a solution. The solution for entrepreneurs came in the form of StoresOnline’s cutting-edge software, advanced online marketing training and world-class support. You see, StoresOnline is a company of entrepreneurs. StoresOnline understands what it takes to run a successful web-based business.
StoresOnline agrees with numerous studies and reports and that there are three keys to succeeding online: Get the right knowledge and training, get the right tools and get the right support.
- Get the right knowledge and training with StoresOnline. Online marketing is very different from traditional marketing and small business owners and entrepreneurs often fail because they don’t take the time to get knowledge and training before they start purchasing software and solutions. StoresOnline is committed to providing the best training for ecommerce available.
- StoresOnline gives Entrepreneurs the right tool for success. StoresOnline Pro is one of the most robust and cost effective solutions on the market. StoresOnline Pro has been integrated with various accounting software packages, shippers, auctioneers, affiliates, and credit card processors. StoresOnline Pro’s 'drag and drop' design makes this powerful software the headache free website solution.
- Online success requires getting the right support. StoresOnline support is second to none, as demonstrated by StoresOnline taking home the prestigious SSPA Award for Excellence in Customer Support. As one can easily read when doing a Google, Yahoo, or MSN search, the Internet is constantly changing, it is vital for entrepreneurs to team up with a company who knows what works online and is available to them 24/7.
Almost anyone can build a website. However, there is much more to achieving financial success online than just throwing up a website on the Internet. We believe it takes an online entrepreneur to serve an online entrepreneur. StoresOnline is here to teach, train, coach, guide, support and sustain you in your effort to tap into the potential of the Internet.
StoresOnline knows that Internet dreams come in all sizes and shapes from an entrepreneur with a revolutionary new product to an individual wanting to earn a few extra dollars in their spare time. Regardless of the size of the entrepreneurial dream, there is nothing more exciting to us here at StoresOnline than seeing another one of our customers achieve success with their businesses.
StoresOnline looks forward to assisting you in your quest. As you move forward you can trust that StoresOnline will continue to provide the ultimate website solution, superior customer service, and ongoing internet business training which entrepreneurs and small businesses want and need. StoresOnline – Where Internet legends are launched!
Message From the President
"StoresOnline Is An Extraordinary Company Made Up of Extraordinary People"
Brandon Lewis, President of StoresOnline
StoresOnline has a history of great leadership. Brandon Lewis, President of StoresOnline, recently sent out a message to StoresOnline employees encouraging them to continue to do their best in serving StoresOnline Customers and rising above challenges.
Tuesday, May 6th, we announced our earnings for the March quarter.
We shared with the investment community our results and our progress
on transitioning our company to the Express model. This has been a
period of great change in our company designed to help position us for
a greater and more exciting future.
Even with the many changes and the challenges of the global
economy, we again proved StoresOnline is an extraordinary company,
made up of extraordinary people who are willing to do whatever is
necessary to deliver extraordinary software and service to our customers
and shareholders. I congratulate each of you for your efforts and for the
contribution you have made to our success. I hope you recognize the
importance of your role and the impact you can have.
While many companies, especially in our industry, have struggled and
stumbled in the current economy we have shown what can be done
when a talented team is committed to a common vision. I mentioned
on the call how proud I am of our award winning service and reiterated
that we will not rest on our laurels in any area of the business.
Looking ahead to the new quarter it is safe to say we will continue to
both embrace and create change. As we continue to perfect our new
Express model, as our data modeling for marketing plays out, as we
streamline processes and procedures change will be the name of the
game. Each of us must challenge the status quo and discover new and
better ways to do our jobs. We must find ways to help our customers
more, build better tools, enhance our marketing and sales practices,
etc.
The type of change I am talking about is not the kind heard so often
during the current political season. You see, it is easy to talk a good
game from the platform, but we all know the test comes when you are
in the real world trenches. Real change is a by-product of real action
and produces real results.
Amidst all of this change, however, there are a few things which must
remain constant - our commitment to serve our customers and the 100%
effort we put into our work every day. In the end it will be our constant,
consistent, persistent and relentless pursuit of change and improvement
which will enable to continue to be a leading provider of technology,
tools, training and support for entrepreneurs and small business
owners around the world.Thank you again for your efforts to drive change and deliver
results. I hope you are as excited about our next season of
change and growth as I am. I look forward to working together
to create bigger change and better results as we serve our
customers.

Message from an Executive- Robert Lewis
"If we continue to
embrace these
changes, they will
have an even
greater impact
over the next year."
-Rob Lewis, StoresOnline CFO
In May, the president of our company emphasized the importance of embracing the changes that we are all experiencing. These changes are already having a positive impact on our business and our customers. If we continue to embrace these changes, they will have an even greater impact over the next year. During these past several months, I have appreciated and enjoyed working with each department’s “can do” attitude to make these positive changes happen.
In order to embrace these changes, we need everyone to have a “can do” attitude. A “can do” attitude focuses efforts on how the change can be made and not focusing on making excuses as to why a change shouldn’t be made. I have personally witnessed the Customer Service representatives’ enthusiasm in changing its perspective from static policies and procedures to the perspective which focuses on the customers’ best interest. In my limited exposure, I have also witnessed the excitement within the Workshop Teams and Preview Teams as they have launched StoresOnline Express and our upgraded StoresOnline Platinum software packages.
We have new products that are going to be released and more product enhancements that will be completed in the near future. There are also many other things that will be done to make us a better company. All of these changes will help maintain our position as the best provider of e-commerce software for the small business and entrepreneur. In order to make these continued improvements, we need your input and your “can do” attitude. As Brock Madsen says, let’s “make it happen!”

You Can Expect Excellent Customer Service From StoresOnline
StoresOnline receives many outstanding customer reviews on a daily basis. At StoresOnline, customer support is one of the highest priorities. StoresOnline Merchants have come to expect a high level of customer service from knowledgeable support representatives who provide the help our merchants need. Here is an example of a StoresOnline Customer Service chat interaction with a StoresOnline Merchant.
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<StoresOnline Customer Service> Thank you for contacting StoresOnline Chat Support. How may I assist you today? |
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<StoresOnline Customer Service> Hello Sir |
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<StoresOnline Merchant> Hi |
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<StoresOnline Merchant> I need to find the file that was edited and cropped for me to place on out storesonline site |
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<StoresOnline Customer Service> May I ask, is that file about products ? |
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<StoresOnline Merchant> Yes, to an extent. The title of it was Worldwide Products- which is our Product |
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<StoresOnline Customer Service> Ok, so this file is an image of this product, right ? |
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<StoresOnline Merchant> Yes, correct |
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<StoresOnline Customer Service> Please login to your license. |
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<StoresOnline Merchant> I am |
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<StoresOnline Customer Service> Click on the Products tab on the top. |
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<StoresOnline Merchant> ok |
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<StoresOnline Customer Service> Double click on that product to edit it. |
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<StoresOnline Merchant> If you go to site, and look at Logo, that was the file I uploaded to the site some time ago. When i go to the listing of uploaded information I am not certian any of those images are the last image the stores-on-line rep helped me edit. |
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<StoresOnline Customer Service> One moment please let me check that for you. |
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<StoresOnline Merchant> The image will not go under products. It is more of an example to show people who come to this site what we are about "About Us" |
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<StoresOnline Customer Service> So you wish to show this image in the top of all pages, right ? |
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<StoresOnline Merchant> That may work however the initial intention was when people open the link they see this image on the homepage |
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<StoresOnline Merchant> If you can show the image "small" on each page that would be great too. |
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<StoresOnline Customer Service> Sir, I found that this image was added with HTML format. |
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<StoresOnline Customer Service> Actually it should be added with Jpeg, gif or PNP formats, |
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<StoresOnline Customer Service> Only then it can be displayed in the site. |
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<StoresOnline Merchant> I uploaded the image which is still under uploaded items. The chat rep finished polishing it up |
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<StoresOnline Customer Service> One moment please let me check that for you. |
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<StoresOnline Customer Service> Does that too have the same name, Sir ? |
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<StoresOnline Merchant> yes. That seems to be the last image. I do not know where the image went |
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<StoresOnline Customer Service> Actually the file name that you gave me is not with the correct format, this is the reason that you could not see that image. |
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<StoresOnline Merchant> it is a jpeg (jpg). |
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<StoresOnline Customer Service> Ok, you are seeing the list of images in a small window, right ? |
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<StoresOnline Merchant> no, I just see the list of file names |
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<StoresOnline Customer Service> May I ask, where you see this ? |
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<StoresOnline Merchant> the title of the location is uploaded |
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<StoresOnline Customer Service> That is under Site tab, right ? |
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<StoresOnline Merchant> Yes, I think so. When you get to sit you click on the three little dots. . . |
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<StoresOnline Customer Service> Yes, can you find a box for Show icons in that window ? |
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<StoresOnline Merchant> yes, it is now displaying the images |
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<StoresOnline Customer Service> Now can you see the image that you mentioned, Sir ? |
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<StoresOnline Merchant> Yes, the top two are the same so we can pick the last one 2007-10-08-2006-40 |
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<StoresOnline Customer Service> Yes you can, Sir. |
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<StoresOnline Customer Service> May I ask, is that working Sir? |
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<StoresOnline Merchant> It appears but needs to be adjusted. Instead of being at the top. I need to move it to the bottom. Can we do that? |
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<StoresOnline Customer Service> Yes, we need to do that in the Pages, Sir. |
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<StoresOnline Customer Service> Click on the Pages tab on the top. |
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<StoresOnline Merchant> am there |
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<StoresOnline Customer Service> Double click on the About Us page to edit it. |
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<StoresOnline Merchant> ok |
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<StoresOnline Customer Service> Click on the Elements in the right navigation. |
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<StoresOnline Merchant> ok |
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<StoresOnline Customer Service> From the Choose element field, choose Image from the list and click on the Add button. |
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<StoresOnline Merchant> ok |
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<StoresOnline Customer Service> Click on the Ellipses button to the right of the Image field. |
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<StoresOnline Merchant> ok |
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<StoresOnline Customer Service> Choose the image from the new window, thats all. |
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<StoresOnline Customer Service> Sir, are we connected? |
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<StoresOnline Merchant> Yes, i have been trying to see the image in preview or to find where I can make adjustments and I am not seeing that |
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<StoresOnline Merchant> I am in page elements and I see Image (center) but no link |
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<StoresOnline Customer Service> May I ask, to which page you wish to have the link ? |
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<StoresOnline Merchant> I went back in and I see it now. I am going to back out again and check. It may just take a few seconds to process |
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<StoresOnline Customer Service> Yes, it is a big image, thats why this takes this time. |
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<StoresOnline Merchant> I know this may take a minute but I need to perform a couple of things. 1. link the image to Home, and place the home and site Map links all on the same line with the About Us, Contact Us, Shipping etc, and lastly to center the image and that should be it. |
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<StoresOnline Customer Service> I will do these, Sir. |
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<StoresOnline Customer Service> Actually the sitemap is a feature of the Design that you chose, so it could not be edited. |
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<StoresOnline Customer Service> I have done the other things. |
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<StoresOnline Merchant> When i click on the image it hyperlinks me to about Us. Can I eliminate the hyperlink? |
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<StoresOnline Customer Service> Yes, we can, just one moment please. |
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<StoresOnline Customer Service> Its done, please check. |
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<StoresOnline Merchant> it is still hyperlinked |
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<StoresOnline Customer Service> I have removed the link, Sir. |
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<StoresOnline Merchant> , I am not certain what occurred but if you go into About Us, scroll to the image, roll your cursor over it, it reflects the hyperlink, if you click on it it takes you to the welcome or Home page i belive |
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<StoresOnline Customer Service> It is automatically taking the link to Home page, Sir, now I have changed to About Us page, please check. |
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<StoresOnline Merchant> I want to eliminate the hyperlink entirely - if that is possible. |
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<StoresOnline Customer Service> I removed it but it is automatically taking it, let me try one more time. |
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<StoresOnline Customer Service> Wow, I have fixed it, please check. |
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<StoresOnline Merchant> Sweet!!! What did you do? |
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<StoresOnline Customer Service> I created a new Image element, thats all. |
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<StoresOnline Merchant> Oh. OK. Well thank you very much for your time and your help |
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<StoresOnline Customer Service> You're most welcome! Feel free to contact us if you need any further assistance. |
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<StoresOnline Customer Service> We'd love for you to fill out the Survery after you click on the Done Button. We appreciate your comments and suggestions regarding your recent experience with our Chat Agent. Five (5) is the highest. Thank you and have a lovely day! |
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<StoresOnline Customer Service> Take care |
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<StoresOnline Customer Service> Bye for now. |
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<StoresOnline Merchant> Will do |
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<StoresOnline Customer Service> Thank you. |
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<StoresOnline Customer Service> Bye bye |
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